Replatforming, or technology upgrades, stories have dominated headlines in the past year. And rightly so. Major technology upgrades rarely go off without a hitch. And advisers and their clients bear the brunt when upgrades go awry.

I am often asked why platforms would go through the pain of a technology upgrade, given the risks and costs. After all, most platforms were not built to deal with the diverse array of products and tax wrappers that exist today. What is more, regulation has changed since most platforms began.

In this article for New Model Adviser, I share three long-term benefits of these technology upgrades: better service, better functionality and future opportunities.

About the Author

Heather has spent most of her career in financial services helping asset managers, platforms and financial advisers improve their propositions, customer communication and to benchmark success against competitors. She was Head of Platforum until December 2017 and has also worked in digital marketing at Hitwise and Econsultancy.