Digital systems and virtual communications have proved invaluable during the pandemic but greater use of technology is currently not saving advisers time or money, according to research carried out by NextWealth.

Our MD Heather Hopkins told Wealth Adviser:

“When conducting research for our most recent Adviser Tech Stack report we found that it takes an average of three to four weeks to onboard a new client, at a cost of around GBP1500 and this is across all advice firms, regardless of size.”

On a recent NextWealth Advice Tech Live webinar, Jennifer Ellis, Director of Wellington Wealth said that despite starting the business with a tech-first approach, they’ve had to set up 42 different operations to transact with providers so the dream of a smooth end-to-end tech enabled solution is not being realised.