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Transact
Willingness to recommend
4.06/5
About the provider
Our proposition is to deliver the best service in the investment platform market. We achieve this through a combination of proprietary software and regionally aligned Client Service Teams. This is further enhanced by our Technical Support Team and Adviser Support Managers and Business Development Managers. Transact has been top rated by CoreData and Investment Trends independent research surveys every year inclusive 2010-2021. We offer access to the fullest range of tax wrappers and assets. Portfolio valuations, purchases and sales, templates, tax and client reports are all supported via Transact Online.
Our service includes links to portfolio and asset review tools, access to cash flow modelling tools and the provision of data to third party service providers. We also provide access to trust services, over 100 Discretionary Investment Managers and all the major third party SIPP providers.
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Ownership:
Transact is the name of the investment administration platform service and forms part of IntegraFin Holdings plc. IntegraFin is a company listed on the London Stock Exchange.
AUM:
£55.0bn as at 30th September 2023
Partnerships:
Proprietary
NextWealth analysis
Transact is famous for good service but those service levels have slipped slightly but show signs of improving. Advisers still praise the phone support but it now ranks in the upper middle of the pack for support. They have made strides to reduce paper and we recognised them as NextWealth Digital Process Champion. When we ask advisers what they want from a platform, the top response is usually “that it works” and Transact usually does.
Transact tends to be more expensive for smaller accounts but the platform continues to reduce charges as it grows and scales. The firm acquired Curo, owners of the back-office system, Time4Advice. We look forward to further integrations between the back office system and platform to address some of the integration issues that plague advice businesses.
Financial advisers commenting on the platform told us the tech is difficult to use but the support compensates for shortcomings.
“I find the platform and tech very confusing. Difficult to use and dated. Support which is often needed is good.”
“Transact platform is very good but not exactly intuitive. You have to ask someone to guide you, mind you they are very willing and good guides.”
Competitively priced but behind the curve in technology terms.”
Integrations
Based on 381 reviews
3.78/5
Integrates One Way
Integrates Both Ways
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Adviser Office (IRESS)
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intelliflo office (intelliflo)
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True Potential Adviser Services (CRM)
Xplan (Iress)
No integrations available for Cash Management
CashCalc
Prestwood:Truth
Voyant
Client Portal – Adviser Office (Iress)
Client Portal – Xplan (Iress)
moneyinfo
Best Practice / Creative Technology
MoneyHub
Morningstar
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Morningstar
Dynamic Planner
FE Analytics
Voyant
Reviews
Willingness to recommend
Integrations
Value for money
Service
No comment left by user
Anonymous
October 2023
Willingness to recommend
Integrations
Value for money
Service
They probably already know about Transact
Anonymous
October 2023
Willingness to recommend
Integrations
Value for money
Service
"It works! Which sadly is a key differentiator in the platform market. More seriously
Anonymous
October 2023
